Question 1

What is eCrafter?

Accepted Answer

eCrafter is a South African platform that connects market organizers with vendors — from publishing a market and reviewing applications to assigning stands and generating barcodes.

Question 2

Who is it for?

Accepted Answer

Market organizers who run craft, food, and community markets, and the vendors who apply to trade at them.

Question 3

Is eCrafter free?

Accepted Answer

Yes, it's completely free during open beta. Vendors will always be free; organizer pricing is shown as a draft for after beta.

Question 4

Do I need to install anything?

Accepted Answer

No — eCrafter runs in your browser on desktop and mobile. Nothing to download.

Question 5

Which regions do you support?

Accepted Answer

eCrafter is built for South Africa, with Rand pricing, local banking fields, and Spacebiz POS exports.

Question 6

How do I create a market?

Accepted Answer

Register as an organizer, complete your profile, and use the market creation wizard to set dates, categories, stand types, and your application window.

Question 7

How do I review applications?

Accepted Answer

Applications arrive in a kanban board and table. Approve, reject, or move to under-review, with live status counts.

Question 8

Can I email accepted or rejected vendors?

Accepted Answer

Yes — send a one-time accepted or rejected email to all matching vendors straight from the applications page.

Question 9

How does stand assignment work?

Accepted Answer

A two-pane view lets you assign a vendor to a stand with a one-vendor-per-stand guarantee.

Question 10

Can I add co-organizers?

Accepted Answer

Yes — add teammates to a market. There's a safeguard so a market always keeps at least one organizer.

Question 11

What can I export?

Accepted Answer

Application exports plus Spacebiz-ready product and vendor CSVs, with vendor codes and PLU sequences assigned automatically.

Question 12

How do I find markets?

Accepted Answer

Browse the public markets directory and filter by category or whether applications are open.

Question 13

How do I apply?

Accepted Answer

Open a market, tap Apply, and complete the four-step wizard — stands, a photo pitch, categories, and review.

Question 14

How do I track my application?

Accepted Answer

Your applications list shows the status of each one, and you'll be notified if an organizer requests changes.

Question 15

How do barcodes work?

Accepted Answer

Build your product list and eCrafter generates compliant EAN/UPC barcodes, unique within each market.

Question 16

Is my banking information safe?

Accepted Answer

Banking details are stored securely and shared only with the organizer of the market you applied to.

Question 17

Does it cost anything?

Accepted Answer

No — vendors use eCrafter free, forever.

Question 18

Is eCrafter POPIA compliant?

Accepted Answer

eCrafter is built around POPIA. We collect only what's needed, secure it, and give you control over your data.

Question 19

Who can see my data?

Accepted Answer

Your personal and banking details are visible only to the organizers of markets you apply to — never to other vendors.

Question 20

How is my data protected?

Accepted Answer

Data is encrypted in transit, access is role-scoped, and sensitive fields are masked where appropriate.

Question 21

Can I request my data or deletion?

Accepted Answer

Yes — contact us at privacy@ecrafter.co.za to exercise your POPIA rights, including access and deletion.

Frequently asked questions

General

For Market Organizers

For Vendors

Security & Privacy

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